Contact Us

We strive to provide the highest level of service that our customers have ever experienced. Our team has implemented industry leading support and documentation solutions to troubleshoot your issues faster and minimize your downtime.


SALES INQUIRIES
Please send an email detailing your request to sales@twgsecurity.com or call us at 484-985-9473, option 5. You can also request a quote by using the Get a Quote button on our website.



BILLING INQUIRIES

Please send an email to billing@twgsecurity.com or call us at 484-985-9473, option 6.



REQUESTING SUPPORT

During Business Hours
If you are experiencing a service related issue during normal business hours (Monday through Friday, 8:00AM-5:00PM), you can contact us using one of the following methods: send an email to support@twgsecurity.com, select the Open a Ticket button on our website, or call us at 484-985-9473, option 4.

After Hours, Weekend, and Holiday Emergency Service
If it is truly an after-hours emergency, please do not send an email to generate a ticket. We use an answering service to alert us to emergency issues. Please call 484-985-9473 and follow the prompt for Emergency Service. When you reach our operator, please try and provide as much detail as possible about the service issue so we can allocate the correct resources. Once you call our support line, our on-call technician will be notified and will return your call within 4 hours.

After Hours, Weekend, and Holiday Non-Emergency Service
If you have a service request after hours, but it is not a critical issue and can wait until the next business day, please email our support team at support@twgsecurity.com or select the Open a Ticket button on our website.